Products returned to Brodersen Systems A/S must be accompanied with a detailed failure description to ensure the quickest and most efficient service from us.
Two options are available when returning products for repair:
1. Return product for unconditional repair
If the module is within its warranty period and the failure has been caused by a faulty component, there will be no charge.
If the module is out of guarantee or has failed due to an external or operational cause, a repair fee will be charged.
Should we consider the product to be irreparable (e.g. if exposed to high voltage transients, lightning etc.) there will be a EUR 94 identification fee.
2. Problem identification & requested cost of repair
Initial inspection and fault identification are required. There is a service fee of EUR 80 per module whether or not repair is carried out. A fixed repair price cannot be quoted until we have identified the fault.
If chosen to repair, the fee will be calculated as part of the final repair cost. A repair estimate is sent for acceptance prior to repair.
All repair estimates are exclusive freight cost, which is invoiced separately.
General time of the repair process is about 2-3 weeks, not including stops or standby in transit and customer communication.